Effective Date: Wednesday 21st May 2025
This Privacy Policy explains how SlothHosting (“we,” “us,” or “our”) collects, uses, discloses, and safeguards your information when you use our services or visit our website.
By using SlothHosting, you agree to the terms of this Privacy Policy. This policy is linked and integrated with our Terms of Service and should be read together.
We collect the following types of information:
Full name
Email address
Username
Password (securely hashed)
Transaction IDs (from payment providers)
Last 4 digits of card (if applicable)
Note: We do not store full credit/debit card numbers or CVV codes. All payment data is handled by third-party payment processors (e.g., Stripe, PayPal) in compliance with PCI-DSS standards.
Server names, files, file names, file hashes, and configurations you create
Logs of actions taken on your servers and dashboard
IP addresses used to log into your account and operate servers
Activity logs showing how you interact with SlothHosting (e.g., panel navigation, server restarts, support interactions)
Messages sent via support tickets or email
Technical logs related to your issues or inquiries
We use your information to:
Provide and manage your hosting services
Process payments and manage billing
Respond to support requests and technical issues
Monitor service stability, security, and abuse
Detect suspicious activity, such as unauthorized access or fraud
Send important service updates or policy changes
We do not sell or share your personal data with third parties for marketing purposes.
We may use cookies or similar technologies to:
Maintain login sessions
Improve website functionality
Collect anonymous analytics (e.g., via Google Analytics)
You can control or disable cookies in your browser settings, though doing so may affect the functionality of our dashboard.
All user and server data is stored securely on servers hosted in compliant data centers.
Passwords are encrypted using industry-standard hashing algorithms.
Access to user data is restricted to authorized SlothHosting personnel only.
While we take reasonable measures to protect your data, no system is 100% secure, and you use our services at your own risk.
We store regular backups of user servers to protect against data loss. However:
Backups are not guaranteed and may not always be current or complete.
Users are strongly encouraged to download and manage their own local backups.
We retain your data as long as your account is active. Upon account deletion:
Account and server data may be permanently deleted after 30 days.
Certain transaction records and logs may be kept for tax, security, and legal compliance purposes.
If you reside in the EU, UK, or California, you may have the right to:
Access a copy of the data we hold about you
Request correction or deletion of your data
Object to or restrict certain types of processing
Lodge a complaint with a data protection authority
To request data access or deletion, please submit a support ticket or email [email protected] if you cannot access your account.
SlothHosting uses third-party services to process payments, manage infrastructure, and monitor uptime. These services may collect limited information necessary to provide their functions, but they are contractually bound to respect your privacy.
Examples include:
Stripe
PayPal
Cloud infrastructure providers
We may update this Privacy Policy from time to time. When we do, we will revise the "Effective Date" above and notify users via email or dashboard alerts if the changes are significant.
If you have any questions or concerns about this Privacy Policy:
Submit a ticket: https://dashboard.slothhosting.org/
Email us: [email protected] (if you cannot access your account)